Shipping policy

At GenCuts, we aim to provide a seamless shopping experience, and that includes getting your order to you quickly and safely. Below, you will find detailed information about our shipping policies.

Shipping Methods and Timeframes

We offer reliable and efficient shipping options to ensure that your order reaches you as quickly as possible. The shipping time will depend on the delivery location and the shipping method chosen at checkout.

• Standard Shipping: Estimated delivery within 5-7 business days.

• Expedited Shipping: Estimated delivery within 2-3 business days.

• International Shipping: Delivery times vary based on the destination country. Typically, international orders will arrive within 7-14 business days.

Please note that these timeframes are estimates and may vary due to factors such as location, customs processing, and external factors beyond our control.

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). Please note that during peak seasons or promotional periods, processing times may be slightly longer. You will receive an email confirmation once your order has been shipped, including a tracking number.

Shipping Charges

Shipping charges are calculated at checkout based on your location and the shipping method you select. We offer free shipping on orders over a certain amount (please refer to the shipping calculator at checkout for details).

Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and a link to track the status of your shipment. You can also log in to your account to view your order status and tracking details.

International Shipping

We are pleased to offer international shipping to most countries. International orders may be subject to additional customs fees, duties, or taxes, which are the responsibility of the customer. Please check with your local customs office for more information on possible charges before placing an order.

Undeliverable Packages

In the rare case that a package is undeliverable (due to incorrect or incomplete address information), we will contact you to resolve the issue. If the package is returned to us, you will be responsible for any additional shipping charges to have it resent.

Lost or Damaged Items

If your order is lost or damaged during shipping, please contact us immediately at [your contact email or phone number]. We will work with the shipping carrier to investigate and resolve the issue. Please note that claims for damaged or lost items must be made within a reasonable time after receiving your order.

Address Accuracy

To ensure timely delivery, please double-check your shipping address during checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.

Shipping Restrictions

We currently do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted international locations. Please check our shipping options at checkout to confirm if your location is eligible for delivery.